Sage 300 won't open Desktop says An error occurred close and re-open Sage Desktop

Updated: 08/15/2022
Article #: 11


    Cause:  May be a corrupted or missing configuration file.

    Solution:  Refer to Sage KB 80645 or below

     

    Sage Solution that I used which worked in at least one case:

     

    1. Rename the "Sage_Inc" folder to "Sage_Inc_Renamed". C:\Users\{USER_NAME}\AppData\Local\Sage_Inc\Desktop.exe_StrongName_u3jvk0sgav0mxk5qzt023z3d2c5hglex\17.1.3.0
      • *Note: the "AppData" folder is hidden by default.
    2. Test to see if Sage Desktop now opens without error.







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